Shipping and Return Policy:

All orders will be prepared for shipping by 11am Monday to Friday.  Should your order be placed after 11am, it will be shipped the following working day.

Within Australia

Nutradry offers FREE SHIPPING on all deliveries Australia wide.  All Nutradry website order deliveries are shipped via Australia Post Express deliveries (tracking number can be provided).  We do however reserve the right to ship with an alternative supplier if necessary.  

Please note, depending upon your location within Australia, transportation of freight may vary. For delivery to capital cities please allow up to 2-3 working days, for regional areas please allow up to 10 working days.  

International

While we accept orders from all over the world, we currently only deliver within Australia. 

Returns

Nutradry supplies high quality food powders and is committed to delighting our customers.  However if you need to return an item for some reason, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return your order.

The following conditions will not be eligible for returns or refunds:

• If claims for defective products are not made within 7 days after the receipt of goods
• Returns for lumping or caking may not be considered as this is not a quality fault but a factor of storage and handling
• The products have been opened and or sampled and customer simply does not like the product(s)
• The customer changes their mind or has made a mistake on their order

Please note: Nutradry is not responsible for the freight costs of return if the cause of return is not Nutradry's fault. If credit / refund / replacement are agreed upon, this will only be issued once the original items have been returned to Nutradry and investigated.

Are my personal and financial details safe on your website?

Customer Privacy Policy

Nutradry Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Nutradry Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Nutradry Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. 

Security Policy

When purchasing from Nutradry Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer service team info@nutradry.com.au.