Returns
Nutradry supplies high quality food powders and is committed to delighting our customers. However if you need to return an item for some reason, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return your order.
The following conditions will not be eligible for returns or refunds:
- If claims for defective products are not made within 7 days after the receipt of goods
- Returns for lumping or caking may not be considered as this is not a quality fault but a factor of storage and handling
- The products have been opened and or sampled and customer simply does not like the product(s)
- The customer changes their mind or has made a mistake on their order
Please note: Nutradry is not responsible for the freight costs of return if the cause of return is not Nutradry's fault. If credit / refund / replacement are agreed upon, this will only be issued once the original items have been returned to Nutradry and investigated.
For further policy information please see faqs.